You are personally liable for any order that you place at oilspotsgone.com. We currently accept the following methods of payment, Credit Card, Debit Card. According to our company policies we do not accept COD orders at this time. Please note that we do not accept multiple-pay orders on Debit Card transactions. In addition, we are not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event that it may be needed in the future.
Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address, or phone number), it is your responsibility to contact us with updated information. If your order is returned to us because you provided incorrect shipping information, you may be subjected to a return shipment fee. We highly recommend double-checking all information you submit before finalizing your order.
Oil Spots Gone reserves the right to store your personal information given to us in our database for business purposes. If you place an order at oilspotsgone.com, we require an email address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged.
It is the customer’s responsibility to contact us within 30 days after delivery if a defective item was received. If we are not contacted within the 30 days of delivery period regarding a defective item received, the customer will not be eligible for a complimentary replacement.
Oil Spots Gone guarantees your complete satisfaction with every purchase. We offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost within 30 days of the order date.
Please be aware that we can only accept returns of orders placed directly through and fulfilled by Oil Spots Gone. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information.
All returns must be sent in original packaging. All returns must be shipped at the customer’s expense, but can be shipped using the customer’s choice of carrier. Oil Spots Gone is not responsible for damages resulting from return shipment by the customer. It is the customer’s responsibility to insure all packages returned to us.
Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser.
Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.
For international returns: please follow the same guidelines listed above. If you are returning your order for a refund, your refund will be issued back to you in US Dollars. Oil Spots Gone is not responsible for any amount lost due to fluctuations in the United States-Canadian exchange rate.
Should you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.
If it didn’t work for you, return the can, we will refund all your money.
If you choose to return your order for a refund please submit an RMA on our returns page. If payment was made by credit or debit card credit will be applied to the card used. Please allow 1-2 weeks for delivery once your return is processed.
The distributors/resellers agree to the terms and conditions set forth herein and agree to pay all invoices on time as the terms dictate. Any late invoices carry a 2% per month late charge.
All sales are final to distributors or resellers using purchase orders. Returns from distributors/resellers are permitted only for defective or non-working product, as established by product troubleshooting reasonably performed by the Oil Spots Gone operations department. In cases of established product failure, Oil Spots Gone will refund the purchase price for such unit. If Oil Spots Gone determines that a returned unit is in working condition, no compensation for the cost of the unit will be provided.
Any controversy or claim arising between a distributor/reseller and Oil Spots Gone shall be resolved by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules . Such arbitration shall be conducted by a single arbitrator in Maricopa County, Arizona, with Arizona substantive law applied. The arbitrator shall award the prevailing party its reasonable attorneys’ fees. Judgment on the arbitration award may be entered in any court having jurisdiction over the parties, expressly including, without limitation, the Superior Court of Arizona, Maricopa County.